The Raw Engineering Digital Fan Experience

A robust and highly customizable platform that delivers exciting team mobile apps

Accelerate Your Return on Fan Experience

365-day Fan Experience

The Raw Engineering Digital Fan Experience (formerly the Fan Experience) leverages dynamic and personalized content to energize your fanbase with engaging storylines, key features, and real-time game info to create a better 365-day Fan Experience. The platform uses data analytics to drive revenue generating opportunities - maximizing value to the team.

This drives greater Return on Fan Experience. 

Digital Fan Experience Platform Diagram

Base Platform

  • Ability to power multiple unique apps
  • Personalized content delivery
  • Customized sponsorship opportunities
  • Reusable APIs & platform components
  • Consistent app functionality

Premium Features & Customization

  • Team-specific application experience
  • Integration with team-specific systems
  • Team-managed supplemental content
  • Venue integrations: food & beverage, retail, etc.
  • Fan loyalty, wallet, and promotions
Image of Miami Heat and Sacramento Kings apps
image of Hawks App

Full Service Solution

  • World-class 24x7 Support
  • Live Game-time Coverage
  • Application Maintenance
  • Experience Enhancements and Design

Feature Rich

The DFE open standards-based architecture and API-first design allows you to pull in an unlimited number of cloud-based services into your app experience.

  • Ticketing
    The DFE integrates with Ticketmaster and SeatGeek for ticket purchase, upgrades, and contactless entry

  • Personalization 
    Deliver unique experiences to your fans in the arena, out-of-arena and out-of-market
  • Sponsorships 
    Ad and sponsorship capability to deliver revenue opportunities
  • Notifications
    Personalized push notifications and a message center
  • Wayfinding   
    Provide directions to your venue and guide fans to their seats and concessions inside the arena

  • Mobile Wallet & Loyalty
    Reward you most loyal fans with a seamless experience through your preferred loyalty partner
  • And More...

Leverage the DFE Platform

The Raw Engineering Digital Fan Experience (DFE) platform is flexible and can be used to provide any number of connected space experiences including Venue Apps, Team Apps, Event Fan Apps, Connected Retail, and Conference Experiences.

“I have a reputation to want the best, and they deliver day in, and day out. I can’t recommend them enough. They are what I want every partner to be."

Image of Matthew Jafarian, EVP Business Strategy Miami, HEAT
Matthew Jafarian

EVP Business Strategy Miami HEAT